HOW TO MAKE A COMPLAINT
About this document:-
This document sets out the complaints procedure for Hillbank Holistic therapies. It explains how I will handle any complaint you make about the way I collect,use or store,share or otherwise process your personal data under the UK general Data protection Regulation(UK GDPR) and the data protection act 2018.
Contact details:-
Buisness name - Hillbank Holistic Therapies
Registered address-2 Hillbank , Inverkeithing , KY11 1BS
Complaints email:- hillbankholistictherapies@gmail.com
Complaints post:- Mrs Susan Galloway, 2 Hillbank , Inverkeithing,KY11 1BS
Privacy policy- as per website
Your rights under UK GDPR
you have the following rights in relation to the personal data we hold about you:-
The right to access the personal data we hold about you.
The right to rectification- to have inaccurate or incomplete data corrected
The right to erasure ( the right to be forgoten) in certain circumstances
The right to restrict processing of your personal data
The right to data portability - to receive your data in a structured machine -readable format
The right to object to processing , including for direct marketing purposes
The right to withdraw consent at any time where processing is based on your consent.
if you believe we have not respected one or more of these rights, you are intitled to raise a formal complaint using the procedure set out in this document.
HOW TO MAKE A COMPLAINT
Please submit your complaint in writing by post or email to the contact details as stated above. To help me investigate your concern as efficiently as possible, please include:-
Your full name and prefered contact details
A clear description of your concern and which data protection rights you believe have been affected
The approximate dates when the issue occurred
Any relevant reference numbers, correspondance or documents.
COMPLAINTS PROCESS
Once I receive your complaint, the following 5 steps will be carried out. I am committed to handling all compaints,promptly,fairly and confidentially.
1.ACKNOWLEDGEMENT WITHIN 30 DAYS
If I need any additional details to fully investigate your complaint, I will contact you as soon as possible.
2.REQUESTING FURTHER INFORMATION
If I need any additional details to fully investigate your complaint, I will contact you as soon as possible and explain what we need and why.
3. INVESTIGATION AND REVIEW
I will carry out a thorough and impartial review of your complaint. I will agree a realistic time scale with you once I have all the necessary information, and I will keep you updated if there are any delays.
4.DECISION AND OUTCOME
I will communicate the outcome of my investigation to you clearly and in writing within one calendar month of receiving all the information needed(this may be extended by up to 2 further months for complex complaints- I will notify you if this is the case).
5.CLOSURE OR ESCALATION
If you are satisfied with the outcome, I will close your complaint. If you remain dissatisied, you have the right to refer your complaint to the ICO free of charge.
6.ESCALATING YOUR COMPLAINT TO THE ICO
If you remain dissatisfied with the outcome, you have the right to lodge a compalint with the Information Commissioners office(ICO)- the UKs independant supervisory authority for data protection. This service is free of charge.
ICO website: https://ico.org.uk/make-a-complaint/
ICO helpline :-0303 123 1113(Monda-Friday 9am-5pm)
ICO postal address:- Information Commisioners Office , Wycliffe House , Water lane, Wimslow, Cheshire, SK9 5AF
